Return Policy

You can return the item for any reason in new and unused condition for up to 10 days after purchase with 10% restocking fee and shipping charges.

• The return guarantee period is calculated from the date of purchase
• Items must be returned in their original packaging with all accessories
• If you received free gifts with your purchase, you must return the free gift as well.

To return your product:

CARESYS, INC.
Attn: Caresys-pet.com
18010 S FIGUEROA ST.
GARDENA, CA 90248

Return shipping costs are the responsibility of the customer. We cannot be held responsible for products damaged or lost in return shipment. We recommend an insured and trackable ship service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.

 

NEED HELP?

Contact us at support@caresys-pet.com for questions related to shipping and returns.